Frequently Asked Questions (FAQ)
Welcome to Shoes Sales Store! Below, you’ll find answers to some of the most common questions we receive. If you don’t find what you’re looking for, feel free to contact us at [email protected].
Product Questions
1. What types of shoes do you offer?
We offer a wide range of footwear including Apparel & Accessories, Big Kids, Dress-casual, Kids, Little Kids, Mens, Sandals, Slip-on-shoes, Sneakers, Wally, Wendy, and Women’s shoes.
2. Are your shoes suitable for all ages?
Yes, we have shoes for all age groups, from Little Kids to Adults, ensuring everyone finds something stylish and comfortable.
Order and Payment
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal.
2. How do I place an order?
Simply browse our website, select your desired items, and proceed to checkout where you can enter your payment details.
Shipping and Delivery
1. What are your shipping options?
We offer two shipping options: Standard Shipping via DHL or FedEx for $12.95, and Free Shipping via EMS for orders over $50.
2. How long does delivery take?
Standard Shipping takes 10-15 business days, while Free Shipping takes 15-25 business days after order processing.
3. Do you ship internationally?
Yes, we ship globally except for some remote areas in Asia and other regions.
Returns and Exchanges
1. What is your return policy?
You can return items within 15 days of receiving them, provided they are in their original condition and packaging.
2. How do I initiate a return?
Please visit our Returns Policy page for detailed instructions on how to return your items.
Account and Customer Service
1. How do I contact customer service?
You can reach us at [email protected] for any inquiries or assistance.
2. Can I track my order?
Yes, once your order is shipped, you will receive a confirmation email with a tracking number.